Refund policy
Flumie – Returns & Refund Policy
We want you to be satisfied with your order. If you're not happy, we're here to help.
Return Eligibility
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Return requests must be made within 14 days of receiving the product.
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Items must be unused, unwashed, and in their original condition with all tags and packaging intact.
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Items that do not meet these conditions will not be accepted.
Non-Returnable Items
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Sale or discounted items
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Customized or made-to-order products
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Jewelry, accessories, or personal use items
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Items marked as “final sale”
Return Process
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To initiate a return, email us at flumie.official@gmail.com with your order number and reason for return.
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Customers are responsible for return shipping costs unless the item received is defective or incorrect.
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We are not responsible for lost or damaged returns during transit.
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Customs duties, taxes, or import fees are non-refundable.
Defective or Incorrect Items
If you received a defective or incorrect item, please contact us within 14 days with your order number and photos. We’ll arrange a replacement or a full refund, including shipping if applicable.
Refunds
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Refunds are issued to the original payment method after we receive and inspect your return.
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Please allow 5–10 business days for the refund to appear on your account.
Exchanges
Please note: We do not offer exchanges for international orders.
If you'd like a different item, please return the original and place a new order.